Terms & Conditions

Last updated: 10 May 2025 — Effective date: 10 May 2025

Please read these terms carefully before enrolling in or using any course offered by Gradient Lab.

1. Definitions

• "Gradient Lab", "we", "us", "our" — the operator of the courses at gradientlabidas.biz, registered in Bangkok, Thailand.
• "Learner", "you" — any individual who accesses our website, registers an account, or enrols in a course.
• "Course" — any structured learning programme offered by Gradient Lab, including First Steps in AI, Building & Testing Models, and the Guided Project Track.
• "Content" — all materials, exercises, videos, guides, and feedback provided as part of a course.
• "Agreement" — these Terms & Conditions, as amended from time to time.

2. Acceptance of Terms

By enrolling in a course or submitting an enquiry form, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, do not proceed with enrolment.

You must be at least 18 years old to enrol. By enrolling, you confirm that you meet this requirement.

3. Course Description and Availability

We offer three online courses in AI development, delivered fully in English. Course details — including structure, duration, and fees — are set out on our Solutions page. We reserve the right to update course content to reflect developments in the field.

Courses are available to learners globally. There are no geographic restrictions on enrolment, though all instruction and support is provided in English.

4. Learner Accounts

You are responsible for maintaining the security of your login credentials and for all activity under your account. You must not share your account with others or allow others to access course materials under your enrolment. Notify us promptly at [email protected] if you believe your account has been accessed without authorisation.

5. Learner Responsibilities

• Submit your own work for exercises and projects. Presenting another person's work as your own is not permitted.
• Engage with instructors, mentors, and the learner community respectfully and constructively.
• Do not share course materials with non-enrolled individuals or reproduce them in any public form.
• Use the technical environment and tools covered in the course for lawful purposes only.

6. Intellectual Property

All course content — including written materials, exercises, recorded explanations, and feedback formats — remains the intellectual property of Gradient Lab. Enrolment grants you a personal, non-transferable licence to access and use the content for your own study. You may not reproduce, distribute, or publish course materials in any form without our written permission.

Work you create as part of a course — code, project outputs, written submissions — remains your property. By submitting it for instructor review, you grant us a limited licence to review, comment on, and store it as part of your learner record.

7. Payment Terms

Course fees are listed in Thai Baht (฿) on our Solutions page. Payment is due in full before access to course materials is granted. We accept payment via the methods listed at checkout. All fees include applicable taxes.

Refund Policy

If you request a withdrawal before accessing any course materials, a full refund will be processed within 10 working days. Once you have accessed materials, refunds are not available unless the course is cancelled by Gradient Lab. If you have concerns about fit before enrolling, contact us first — we are happy to discuss which course suits your situation.

8. Course Enrolment Terms

• Access to course materials begins when enrolment is confirmed and payment processed.
• Completion of exercises is expected within the suggested weekly schedule, though we accommodate reasonable delays.
• Completion records are issued when all required exercises have been submitted and reviewed.
• For the Guided Project Track, mentoring sessions are scheduled by mutual agreement between learner and mentor.

9. Disclaimers

Courses are provided for educational purposes. We do not guarantee any specific outcomes, career results, or technical skill levels as a result of completing a course. Progress depends on the effort and background of each individual learner.

Course materials are provided "as is". We take care to keep content accurate and current but make no warranty that materials are free from errors or completely up to date at all times.

10. Limitation of Liability

To the maximum extent permitted by Thai law, Gradient Lab's total liability for any claim arising under this Agreement is limited to the amount paid by the learner for the specific course to which the claim relates. We are not liable for indirect, consequential, or incidental losses of any kind.

11. Indemnification

You agree to indemnify Gradient Lab against claims, losses, or damages arising from your breach of this Agreement, your misuse of course materials, or any unlawful conduct in connection with your use of our services.

12. Termination

We may suspend or terminate access to a course if a learner materially breaches this Agreement, including by sharing course materials, submitting others' work, or engaging in conduct that harms other learners or staff. Where possible, we will provide notice and an opportunity to remedy the breach first.

13. Dispute Resolution

We prefer to resolve disputes informally. Contact us at [email protected] and we will aim to respond within 10 working days. If informal resolution is not possible, disputes are subject to the jurisdiction of the courts of Bangkok, Thailand.

14. Governing Law

This Agreement is governed by the laws of the Kingdom of Thailand. For learners in jurisdictions with additional consumer protections, those protections continue to apply.

15. General Provisions

• Entire Agreement: This document, together with our Privacy Policy and Cookie Policy, constitutes the full agreement between you and Gradient Lab regarding your use of our courses.
• Severability: If any provision is found unenforceable, the remaining provisions continue in force.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it later.
• Assignment: You may not transfer your rights or obligations under this Agreement to another person.

16. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with a revised date. Continued use of our courses after a material change constitutes acceptance of the updated terms.

17. Contact

For questions about these terms:
Email: [email protected]
Post: Gradient Lab, 87 Phaya Thai Road, Ratchathewi, Bangkok 10400, Thailand